1
out of 5
POSTED: | BY: Kim Conti
Misleading & Misrepresented Coverage
The people at Trupanion are great and friendly however the insurance misrepresents what they cover and is open to interpretation which is very confusing as a customer! One item they will not cover is behaviour based issues that happen prior to enrolment. For example - if you have a new puppy and they ingest things like chocolate and you go to the vet - they will consider this preexisting and not pay any claims for the life of the dog related to this. Which is ridiculous. Eating things that fall on the floor is normal puppy behaviour/normal dog behaviour. So now we’ve put a claim forward and it’s not covered even though the one instance, all we did was call the vet to ask what we should do and because it was noted in the file, it is considered preexisting. I would look elsewhere at other insurers and make sure you ask the right questions! We thought we had but clearly, we did not! Didn’t help that they basically state they cover almost everything…except when you actually need it.
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