5
out of 5
POSTED: | BY:
Great customer service and easy claim experiences
Great customer service and easy claim experiences
4.8
out of 5
Number of reviews 25,888
Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process.
Trupanion was founded in Canada and provides bets-in-class coverage and is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets.
To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month.
1Based on a December, 2020 Trupanion study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy.
*Terms and conditions apply. Please view your sample policy for complete coverage details.
Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products.
5
out of 5
POSTED: | BY:
Very helpful and easy to use
Very helpful and easy to use
5
out of 5
POSTED: | BY:
Staff was very kind helpful informative and efficient.
Staff was very kind, helpful, informative and efficient. I’m very happy about the Trupanion policies and how they price things. I feel that the safety of my pets are truly a concern to this company.
5
out of 5
POSTED: | BY: Sarah
Peace of mind
Fast, friendly, knowledgeable customer service. This was my first time signing up for pet insurance and the customer service representative was very helpful. Having pet insurance gives you peace of mind! I highly recommend Trupanion!!!
1
out of 5
POSTED: | BY: I Bennett
Not a happy camper! Trupanion wins...client loses..
I have been paying Trupanion a lot of money for a lot of years! I also bought into the added care package including chiropractic care. I guess after all the years of paying out I forgot the stipulation that they require ANY chiropractic treatment to be from a veterinarian.
I took my dog to a registered, licensed, regulated Animal Chiropractor, who unfortunately is not a veterinarian.
Therefore .... None of it is covered!
There is no reason why this specialized care isn't acceptable! They have the credentials and the expertise and the training.. They should be covered!
I don't know of any veterinarian that is doing chiropractic adjustments in this area. My own vet recommends chiropractors that are not veterinarians!
This doesn't make sense and I think it's outdated.
But... that's the way it is... not happy with you Trupanion!
AND why is it when I just recently spoke to one of your client care people about the chiropractic care she NEVER mentioned or asked if the Chiropractor was a veterinarian? Why didn't she mention that?
She looked at the slip I sent in and said it should be fine and be covered! NEVER asked if the person was a veterinarian...
Second point: Re: your reporting of claims paid:
If I look at a claim.. or what was paid or not..
it only shows me the total amt of money claimed, dealt with. There is no mention of what exactly is being claimed! Is it for medication? is it for surgery? is it for other services? It should be stated so the client sees exactly what is being covered or rejected.
Please 'up your game'..... Be more transparent
NOT HAPPY WITH YOU TODAY
Monthly Cost
Monthly cost varies due to multiple factors including: species, breed, age at enrollment, gender, and postal code.
Coverage
One simple plan covers new injuries and illnesses, hereditary, congenital, and chronic conditions—once the deductible is met, Trupanion pays 90% of the remaining invoice.
To view a full list of inclusions and exclusions, check out our sample policy here.
Payout Limits
Unlimited lifetime payouts on eligible conditions with no payout limits-ever.
Deductible
You can choose your deductible from $0 – $1000, in $5 increments, to fit your budget.
Trupanion offers a lifetime, per condition deductible meaning that once the deductible is met for an eligible condition, you never have to meet it again. That condition is covered for life. This is great for chronic conditions that can span the entirety of a pet’s life such as allergies or cancer.
Age Limits
All pets under 14 years old can enroll.
Once enrolled, pets stay insured regardless of age.
Waiting Period
Accidents: 5 days
Illnesses: 30 days
Other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.
Exclusions
Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like:
Examination fees
Wellness and preventive care
Elective, or cosmetic procedures
Sales tax, where applicable
Like all pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early!
*Terms and conditions apply. Please view your sample policy for complete coverage details.
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association.
Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion:
24/7/365 Member Support—yes, even on holidays
20+ years of experience
$2 Billion paid in claims
Over 800,000 pets protected
Unlimited Payouts
The only provider that can pay your veterinarian directly at checkout*
Accepted everywhere in the USA, Canada, Puerto Rico, and Australia
* At participating hospitals
Trupanion is a registered trademark owned by Trupanion, Inc. Underwritten in the United States by American Pet Insurance Company and in Canada by Omega General Insurance Company