5
out of 5
POSTED: | BY: customer
You guys have been absolutely awesome
You guys have been absolutely awesome
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4.8
out of 5
Number of reviews 63,001
Pets can be full of surprises-so their insurance coverage shouldn’t be. That’s why Trupanion is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets.
Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process.
To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month.
1 Based on a November 2020 internal study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy.
* Terms and Conditions apply. Policy details vary by state, please review your states policy for full coverage details. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay.
Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products.
Source: Survey commissioned by dvm360, from April 19-June 9, 2022
4
out of 5
POSTED: | BY: Susan
The customer service and overall coverage are without match in the Industry
The customer service and promptness of payment (to me or to our veterinary providers) is exceptional! The only thing I struggle with is the price per month for my Dobermans. I know they are a breed fraught with health concerns. However if we're truly joining a large risk pool, that cost/dog should be softened on an actuarial basis
1
out of 5
POSTED: | BY: Allison Weisbroat
Don't waste your time -save your money
I've seen a lot of great reviews for this insurance, but they did nothing but waste my time/money the past year and a half. I signed my cat up for insurance back in 8/2021 after he was diagnosed with asthma. He then had a bad health predicament 1/2023, out of nowhere he lost a lot of weight and stopped eating. I then used the insurance or attempted to...they took TWO MONTHS to give me an answer. The WORST part is they kept sending me emails saying "in review", "in review". I decided to chat with them two days ago asking what is taking so long? The woman tells me that they contacted my specialist three times for medical records (that didn't even exist for the time period they requested). I asked her why no one even bothered to tell me why this was still "in review". While on chat with the woman I called my specialist and within minutes they emailed/faxed the medical records that the insurance had been waiting on for weeks. Customer service might be fast to connect to, but the ones working the claims just drag their feet and don't give full communication. I personally work for insurance (car insurance), we would NEVER have someone wait a whole 2 months and give such vague communication like this. Really hope you guys look elsewhere after seeing this review...
3
out of 5
POSTED: | BY: Candy villa
When I signed up
When I signed up, I paid $70. Was told about getting some kind of package in the mail explaining everything. I have not received anything and had to already call to ask questions.
I referred a friend but told her to wait cause I'm not sure anymore.
Fir what the nice guy explained, not sure this is what I'm looking for.
5
out of 5
POSTED: | BY: Boun
Excellent rep
When I called to get answers about policies options, the representative was very helpful. Sorry don't remember her name. She answered all my questions and concerns and was very patient and friendly.
Monthly Cost
Your monthly premium is determined by multiple factors including your pet’s species, gender, breed, age, zip code, and the deductible amount you choose if your policy allows.
Coverage
Depending on your plan, the Trupanion policy pays up to 100% of your vet bill for all eligible expenses. There are unlimited payout limits, always and Trupanion will never increase or cancel your coverage because of claims you submit. Coverage includes new accidents and illnesses, hereditary, congenital, and chronic conditions, diagnostic tests, hospital stays, and much more. Trupanion prides itself on paying out more on the dollar than any other provider and has paid out nearly $2 billion in claims to date.
Payout Limits
The Trupanion policy* has no payout limits, so whether your pet needs one quick visit or a lifetime of care, your coverage won’t quit.
That can mean a big difference if your pet develops a chronic condition requiring extended care like allergies, diabetes, or even cancer.
Deductible
If your Trupanion policy has a deductible, you can customize it to fit your budget. You can choose from $50 to $1,000 in increments of $5, or choose to have no deductible at all. Trupanion deductibles are per-condition and good for the life of your pet. That means no annual resets-once a deductible is met, you never have to pay the deductible for that condition again.
Age Limits
All new pets can enroll from birth until their 14th birthday. Once your pet is enrolled, they can be enrolled for life
Waiting Period
Waiting periods vary by state. Please see your states policy for full coverage details.
However, other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.
Exclusions
Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like:
Examination fees
Wellness and preventive care
Elective, or cosmetic procedures
Sales tax, where applicable
Like many other pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early!
* Terms and Conditions apply. Coverage may vary by state. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay.
Underwritten in Canada by Omega General Insurance Company and GPIC Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Please visit AmericanPetInsurance.com to review all available pet health insurance products.
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association.
We’re committed to sharing industry data, supporting animal welfare organizations, and working with federal and state regulators to help more pets get better care.
Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion:
24/7/365 Member Support—yes, even on holidays
20+ years of experience
Nearly $2 Billion paid in claims
Over 800,000 pets protected
Unlimited Payouts
The only provider that can pay your veterinarian directly at checkout*
Accepted everywhere in the USA, Canada, Puerto Rico, and Australia
* At participating hospitals