Trupanion | Pet Insurance Review

4.8

out of 5

Number of reviews 61,805

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 4.6
  • 4.7
  • 4.8
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  • 7
  • 927
  • 61,805

Updated: November 13, 2023

Pets can be full of surprises-so their insurance coverage shouldn’t be. That’s why Trupanion is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets. Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process. To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month. 1 Based on a November 2020 internal study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy. * Terms and Conditions apply. Policy details vary by state, please review your states policy for full coverage details. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products. Source: Survey commissioned by dvm360, from April 19-June 9, 2022
5

out of 5

POSTED: | BY: Sherry Wonitoy

Please take another look

This was the first direct billing that my Vet had done.The original estimate was between $1300.00 - $2000.00.It included a blood test to make sure that there would be no complications with our Morkie and the anesthetic.This was approved by Trupanion. The blood test showed a little bit of an elevation in regard to the liver.So the Dr.did a bile acid test to ensure there would be no complications during the PL surgery because of this.The bile acid test was not on the original estimate of procedures.We were charged $65.80 as a separate bill (or 2nd claim)with the understanding that if our dog has any problems with his liver $65.80 of our $300.00 deductible has already been paid.That is ridiculous!The vet took extra precautions to ensure that my dog would be alright during his PL operation.The high end total that was approved was $1841.43...the bill submitted with the $65.80 charge for the bile acid test was $1630.83.This was well within the approved perimeters and was associated with the PL problem in regard to the amount of anesthetic. Which may or may not of caused problems during the operation if the vet had not done his due diligence.REALLY! Now we have to remember for the next 12-15 years that we have a credit on our deductible...but only if it is a liver problem....if he ever even has this problem. Your policy needs a little leeway in some situations. If there had been complications it would of cost you more than $65.80! Client ID:15154 Invoice #:141026 Policy# TC0001569686
5

out of 5

POSTED: | BY: Roman

Quick, simple, and reliable insurance

Claim was very simple to submit. I didn't have to personally submit anything other than the invoice and simple claim form. They processed and approved claims very quickly, one on the same day, and I received reimbursement a few days later.
5

out of 5

POSTED: | BY: Jennifer Furlong

Excellent

We took our puppy in on a Friday Eve and we submitted our claim that evening. It was approved by the morning and we were able to receive his treatments. It was so fast and hassle free.
5

out of 5

POSTED: | BY: Irwin J

Extremely reliable insurance company

My special friend, Sandy, a mix breed rescue dog was recently diagnosed with Cutaneous epitheliptropic lymphoma. Fortunately I had pet insurance with Trupanion to help me give Sandy the best of medical care he truly deserves.
5

out of 5

POSTED: | BY: Norine

Good Customer Service Makes a Difference

I called to discuss the rate increase and received very bad customer service. I called back to cancel the insurance. After talking to Joe Koenen, he explained the reason for the rate increases in simple terms, and he helped me find a rate that met my budget. He was kind, professional, and empathetic with my concerns. That's all I wanted.
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Monthly Cost

Your monthly premium is determined by multiple factors including your pet’s species, gender, breed, age, zip code, and the deductible amount you choose if your policy allows.

Coverage

Depending on your plan, the Trupanion policy pays up to 100% of your vet bill for all eligible expenses. There are unlimited payout limits, always and Trupanion will never increase or cancel your coverage because of claims you submit. Coverage includes new accidents and illnesses, hereditary, congenital, and chronic conditions, diagnostic tests, hospital stays, and much more. Trupanion prides itself on paying out more on the dollar than any other provider and has paid out nearly $2 billion in claims to date.

Payout Limits

The Trupanion policy* has no payout limits, so whether your pet needs one quick visit or a lifetime of care, your coverage won’t quit. That can mean a big difference if your pet develops a chronic condition requiring extended care like allergies, diabetes, or even cancer.

Deductible

If your Trupanion policy has a deductible, you can customize it to fit your budget. You can choose from $50 to $1,000 in increments of $5, or choose to have no deductible at all. Trupanion deductibles are per-condition and good for the life of your pet. That means no annual resets-once a deductible is met, you never have to pay the deductible for that condition again.

Age Limits

All new pets can enroll from birth until their 14th birthday. Once your pet is enrolled, they can be enrolled for life

Waiting Period

Waiting periods vary by state. Please see your states policy for full coverage details. However, other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.

Exclusions

Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like: Examination fees Wellness and preventive care Elective, or cosmetic procedures Sales tax, where applicable Like many other pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early! * Terms and Conditions apply. Coverage may vary by state. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay. Underwritten in Canada by Omega General Insurance Company and GPIC Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Please visit AmericanPetInsurance.com to review all available pet health insurance products.
Trupanion Pet Insurance detail
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association. We’re committed to sharing industry data, supporting animal welfare organizations, and working with federal and state regulators to help more pets get better care. Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion: 24/7/365 Member Support—yes, even on holidays 20+ years of experience Nearly $2 Billion paid in claims Over 800,000 pets protected Unlimited Payouts The only provider that can pay your veterinarian directly at checkout* Accepted everywhere in the USA, Canada, Puerto Rico, and Australia * At participating hospitals
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