1
out of 5
POSTED: | BY: Lindsey Marymont
Be careful with Spot Pet Insurance.
Be careful with Spot Pet Insurance.
I used Spot Pet Insurance for years but when we rehomed one of our dogs (went to my mother in law, in great hands) I tried to cancel my insurance for him and spent so much time in the portal to no avail. I had to call, sit through loops, ended up connected with an AI agent (why didn't I get that from the start? why couldn't that have been a simple chat in the portal?) I learned they don't have an online cancellation option - at all.
This kind of setup feels intentionally inconvenient and not customer-friendly. I’d think twice before signing up unless you’re comfortable dealing with cancellation hurdles.
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