1
out of 5
POSTED: | BY: Teresa
Spot review
I submitted a wellness claim for my pup getting her first shots 5 days ago and I am still waiting for it to be assigned for processing. I called and spoke with their customer service representative and a supervisor who both told me that they can take upwards of two to four weeks to process a single claim. Spot claims on the internet that they process these in a few days. I can't believe this time frame when others pet insurance companies would have already processed the claim and reimbursed the customer, I am still waiting for it be assigned for review. Not a top-notch pet insurance company and I would not recommend them. For my first and initial interaction I am not impressed and they do not live up to what they state they will do in processing claims.