Sonnet | Pet Insurance Review

The best prices and customer service ever.

Melisa was courtious and addresed my issue in her response email and directed me to the right people in a live conversation or in secure chat. I am happy she gave advance notice that my enqiry is allowed and should be no problem when i talk to the live or chat agent for my request. Thanks Team Sonnet and Melisa

My fiancé and I recently got Sonnet Auto insurance. The online assessment was super easy and the lowest rate compared to almost every other company. We were having some difficulties getting call backs in time from other companies and needed coverage ASAP. We are glad that a friend recommended Sonnet because it was super fast and everything was right online.

It took (literally) months to resolve my issue, and I'm left paying more than I was before. It was all a Sonnet error, too. I was uninsured from Jan 12th to March 15. Several times I emailed and nobody ever got back to me. It was a really sad and disheartening experience. Honestly, it was the worst experience I've ever had with any company, *with the exception of your superstar, Amber, who is so brave and born for customer service jobs.

Quite possible the worst claims process I've every experiences in 30 years. I was recently helping my father, a Sonnet (Definity Insurance) auto customer. He originally signed up as he was coming from the US and Sonnet offered great rates and easy signup for someone without Canada driving history. Recently his car was hit while parked. The other driver (also a Definity policy holder) confirmed he was at fault. When submitting the claim, we provided all information through the process and an adjuster was provided. This is where it seems to go off the rails. It is near impossible to get a hold of the adjuster. They respond to an email every 2-3 weeks asking for information already provided. We have provided the same information 3 times, tried calling, tried multiple emails and it disappears into a dark hole. It has been 2 1/2 months since submitting and we still haven't heard back. While waiting for an answer for 1 email & voice mail, one of my own cars was hit while parked by my neighbour. I called TD Insurance, had my card assessed, fixed, and returned to me (replaced an entire door panel, painted, etc) while still waiting on a response from Sonnet to an email. Don't be fooled by their easy sign-up and low prices - you will pay for it if you ever actually need to make a claim. I recommend TD and have had 2-3 claims over the past 15 years with them and always easy.