Sonnet | Pet Insurance Review

I just got Sonnet Shift to lower my insurance as I was paying $160 a month for basically no insurance (all deductibles are at the highest they can be) and I only drive about twice a week and take the bus the rest of the time. Shift calculates the bus rides unless I go on the app and say I wasn't driving and furthermore, you CANNOT get a perfect score. The way the app wants you to drive is impractical and unsafe like slow acceleration and not follow the flow of traffic. They also dock you if you use anything Bluetooth related (using Spotify, receiving phone calls and using the GPS). I have also found that no matter the time of day it's deemed as “high traffic” time, and you have to really know your way around the city to not be in a “high risk” area. So with that you will never get 35% off your insurance which I find ridiculous because I know people who live in the same area as myself who pay half of what I pay, and I only have 1 speeding ticket for 10 over on my record that's about to be dropped in the next few months. Not only that but to switch back to regular insurance it will cost me about $300 a month for the exact same insurance I just switched from which is a total scam.

The people are great

Extremely customer oriented and professional approach to the customer needs, clear explanation, passionate attitude with a great patience, willing to assist on all levels.

It’s took minutes to get an insurance quote that was under what I had been quoted through a broker. I had my insurance quickly and all the documentation was easy to download from my phone.

I want to state SONNET insurance is easy and cheaper then most which is great BUT I had car insurance with SONNET and had a Brand new 2023 Honda I was driving and someone reversed into my lane causing my car to smash into them. The car was damaged on one side but not to much the airbag went off and I had to go to the hospital for a check up. It took SONNET 6 months to finally pay me out for my car leaving me with nothing but words for a full 6 months. They took my car the day after the accident. They wouldn't cover me for a car rental even though it was part of my plan? They gave countless excuses about why they are taking their time meanwhile I had to figure out a way to work without a car? You would think that in a accident not caused by you you'd be covered by your insurance but no SONNET doesn't care. I had to still pay for insurance for my car while I DIDN'T HAVE A CAR? They also paid me out under 8k less then my new car that was bought 3 months before the accident. They cheap out and take your money. Please make sure you look around most of these reviews that are good are fake from the company.