Sonnet | Pet Insurance Review

The online quote from Sonnet has the potential to save me more, about 50% of my current insurer’s premium cost. The online survey questionnaire was fairly generic but didn't address specific questions I had about coverage. The email function for asking questions did not work and the chatbot was pretty much useless. I had to search the entire website for a contact phone number to ask my questions. Frustrated but undeterred I had to call the only number I could find on the website, the claims number - which turned out to be their general phone number with its own menu of call options. When I finally did get an agent, she was professional, pleasant and very helpful. Her attitude, willingness to help and disposition is what sealed the deal for me. While the premium may be attractive, the true test of an insurer is the client service and response when a claim is filed. The jury is still out.

I think this is one of the best and affordable insurance there is in Ontario. Bhoomi is so helpful and knowledgeable and discusses all I need to know in detail.

Sometimes is an unbearable insurance company.believe me I would not be writing this review if I was not 100% satisfied. I recommend that you try this company,you have nothing to loose and everything to gain.

They reached out to explain their services and the price was good too

terrible company ever. first contact after claim was 7days later. they do not response email, never get phone call. customer service team always said 'i will leave note to your adjuster' and never call me back. don't deal with this company.