Sonnet | Pet Insurance Review

Been with sonnet insurance for 4 years no issues

I am retired, have been with Sonnet over 2 years, I have never missed a payment. Last month a young man ran a stop sign and hit my passenger door as I was moving down the street. The repair was 2,400, deductible 1,000. I requested from Tashna Spencer that she waive the deductible for claim #1687874 car was taken to shop over two weeks ago, on Aug 13th, after giving me wrong extension in writing and then after days of trying to get to her so I can pick up my car, she writes on Aug 13th" I am still awaiting the results from the plate search on third party's vehicle" REALLY??!!!!!, how many weeks does it take to get results from plate search?, is it after clients pick up car and pay deductible?, no wonder parking lot of your preferred body shop was full of cars to be picked up? is it after Sonnet will no longer pay for rental??? WHAT A SCAM, FOR SHAME, YOU SCAMMING PEOPLE THAT PAY YOU TO PROVIDE SERVICE, IF MY DEDUCTIBLE IS NOT RETURNED I WILL CANCEL WITH YOU AND GO ELSEWHERE AS I REFUSE TO BE SCAMMED BY YOU, YOU TOOK MY MONEY UNFAIRLY

Reached out multiple times to find out why my premium was increasing after no claims etc. over the year and never got a response. Very poor customer relations. I would be terrified if I ever did need to make a claim.

I couldn't be happier with Sonnet. I switched to them from a previous provider, and saved 25% right off the bat. After about a year or two, my bill is now almost half of what it was with my previous insurance provider!

Online experience was excellent - easy to use website - setting up account was easy and all documents accessible