Pets Best | Pet Insurance Review

I have been a Pets Best member since 2020 and I am completely satisfied. Jeezy is the most important member of my family and his well being is equally important. Pets Best has been a great supporter and I plan on being with them for many years to come. They also process claims rather quickly and the communication is excellent, as well.

Should be Pet's Worst. I purchased a policy for my new puppy. After the waiting period I took her to the vet because she began limping.She was diagnosed with severe hip dysplasia and was euthanized because this very unethical would not accept my claims. Instead they backdated and cancelled my policy so I could not file a claim for my other vet bills.

TurnROUND TIME IS SO GREAT!!!

Always excellent service No regrets , that I have this policy!

Let me start off by saying they are a competitive and legitimate company. However their claims process is very long and your first initial claims are handled poorly. Your claims are also handled depending on how competent the staff is which in my experience is a very minor few know what their doing. I was told so many contradicting things by agents and made me extremely stressed and questioning why I bought this insurance. However through all the hassle and wait time I went through my claims were eventually approved. My pets medicine is also approved which is a big help. I'm concerned on where my rate is gonna go when my policy is up for renewal as I don't have full trust in this company with terms of that. I feel they might lure you in with a lower price to be stuck with a higher one later on yet I cannot speak to this yet but have heard stories that the rate increase was high. I want to note when signing up it was agreed to a 21 day processing time, but then changed to 39-45 days average time for processing. I'm not sure that is all that fair to the customer. I also made sure to provide all documentation needed for my pet from when adopted with all vet records on file and still had long processing times. When I spoke to an agent pets bets told me they didn't have this information and I had to resubmit all my documents, further taking away my trust. Again, All my claims have been approved so my rating is solely based on compensation and their plans. They have the highest reimbursement limits, lowest deductible, and lowest annual cost. But processing time and customer service needs work, for transparency to customers and to gain faith their protected. Im going to see where my policy goes and get a good idea how this policy will hold up in the long term with more time. Hopefully they gain my trust and faith I can keep long term.