Pets Best | Pet Insurance Review

If I could give them zero stars I would! I have had my dog covered by Pets best for about 3 years. Never had any real issues until recently when I found out my dog had a heart murmur & needed an echocardiogram. I sent in so much documentation as did my Vet (who has been my vet for 20+yrs). Closed my claims because I didn’t have the correct info which was complete BS - said they could not read the payment. Kept waiting for payment & after 7 weeks told me it needs to be paid in full before they can process it. Why not tell me that the 6 other times I called & spoke to someone or the 10 emails I sent. I just had my 4th breast cancer surgery so have not been able to work & told them that things were really tight & I needed them to reimburse me what should be about $1500 & keep getting a different answer. Its in the queue for payment- - its being reviewed for payment- today I get its going to be made a decision on in the next 24-48 hours - WHAT?!!!! its been 10 weeks now & here is the kicker - you only have 90 days to deal with your claim & then its closed for good! Its an absolute scam! I will be contacting every vet I know with a detailed letter letting them know what is happening along with a printout of the complaints on this website so they can be aware NOT TO EVER SUGGEST THEM! I will also be contacting my attorney as well as the ASPCA & my attorney general. This is absolutely not ok. I am about to be evicted because they won’t pay a claim that has been valid & I have never been late with my premium which was $148 a month up until 3 months ago right before I knew about the heart condition - I had to lower the coverage because of my health situation & my financial crisis. They are incompetent & full of one excuse after another. They should be closely investigated & I will be starting the lead on finding out more to prove I am correct with my documentation & proof. I am EXTREMELY detailed & I recorded all of the calls as well! Also after going to the Consumer Credit website & seeing all of the other terrible reviews especially having to deal with other echocardiogram patients I realize I am not alone which just makes me sick to my stomach. I’m already struggling with my cancer & now have the stress of their shenanigans & my son(dog) also having heart issues is really just despicable! SHAME ON THEM!

Pets Best has Literally saved our dogs life - Getting this insurance was the best decision I've made in years!

If I could give 0 stars I would. It’s convenient and simple to file claims. Good luck on getting reimbursed. It takes a ridiculous amount of time for claims to be processed. An email telling you that doesn’t excuse it. Almost every time I file a claim it says more info needed. Which I typically had supplied. Their hours to communicate with an actual person are limited. The online “communicating” with virtual assistant is useless. I decided to cancel the useless policy and trying to find the online form to cancel is nearly impossible. I had to send a letter since I was too frustrated to look any further. Save your money. I’ll probably get a “we’re sorry we’re always looking to improve message”. Stop looking and do it. Don’t use Pets Best.

I had to take my little dog to the hospital twice in 2 months for 2 separate dietary indiscretions which caused life-threatening issues. Both events totaled around $3,000! Thankfully, I have awesome pet insurance with Pet's Best! It's a simple process to submit claims, which are processed in a timely manner, and then I'm worry-free about accidents! My dog also has other chronic health issues that need prescription medications and regular doctor exams and/or imaging scans to monitor his condition. It's all covered! I would be up to my eyeballs in debt if not for having this insurance. Thanks for making life SO much easier for us, Pet's Best!

I am so thankful I found you guys out 3 months in! I filed a claim of 100.00 dollars, I had the opportunity to try out my new pet insurance. I have been more stressed with pet insurance than without. You guys insisted on more medical records than what my vet or myself had, I guess that is your legal loophole for not paying out. I repeatedly told you there are NO MORE MEDICAL RECORDS!!!!!! The last time I called, the next day I received a email stating 'my claim has been denied because we failed to send more medical records. It had been two months, and I had enough. I will NEVER trust pet insurance from anyone, unfortunately because of Pets Best. I am just so thankful I only paid 3 months, it would have been devastating if I had been a year in. I have read so many similar reviews, AND worse with Pets Bests. I dont know how you sleep at night!!