Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,169

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Jessica Tozzo

My dog rubbed or licked something and…

Update: her vet visit was well after we started paying and this response is NOT what they claimed in response to the claim. What a waste. My dog rubbed or licked something and got an infection on her face but bc she already had allergies in general they denied my claim and expect me to gather over a year of records to appeal despite what is clearly stated as a possible bug bite, food reaction, etc. They'd be covering less than 200 dollars, I can't imagine these cheap skates who don't even have anyone other than General customer service reps talk to you would help me if something worse happened. These people are just lile the rest if the insurance garbage that gives insurance a bad name.
Read more on Trustpilot
5

out of 5

POSTED: | BY: Donna Kemper

Our little 12 yr old 4 lb chihuahua was…

Our little 12 yr old 4 lb chihuahua was not eating, looking lethargic for about 3 days. We took her to the emergency vet where they ran a bunch of test (5 hours later) blood work and all test came back good. They hydrated her and now she is back to normal. Pets Best after we paid our deductible covered everything. We were very impressed.
Read more on Trustpilot
5

out of 5

POSTED: | BY: Mike M

ALWAYS KEPT INFORMED

Pets Best keeps us informed on our Vet's treatment submission and if it qualified to meet out deductible.
Read more on Trustpilot
5

out of 5

POSTED: | BY: Deborah Wood

Fast, fair claim service

I have had Pets Best for many years. They have always processed my claims promptly and fairly. I recommend them regularly to my friends!
Read more on Trustpilot
5

out of 5

POSTED: | BY: Derek Mute

A great decision from the start

A great decision from the start. I have 2 pups and both have policies. We’ll you really hope to never have an emergency. 3 months later 1 of my pups needed meds, X-ray, and blood test. It was a chunk of a payment. We’ll I don’t believe cost of vets help your feelings of sadness for your pet. Thankfully after submitting my claim, PetsBest helped me out. It was a good feeling. My puppy is getting better too.
Read more on Trustpilot
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review