Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,149

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
4

out of 5

POSTED: | BY: JOANN

Received reimbursement for part of one…

Received reimbursement for part of one order but not the other, said it was already done but didn't question me. I had to place two separate orders for get a 12 month supply as our vet would only write script for 6 months at a time. Still waiting on the checkup and vaccine reimbursement.
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4

out of 5

POSTED: | BY: Shannon

We took our pup in for his annual…

We took our pup in for his annual wellness exam. At the exam they wanted to do some additional testing for an issue that they found. When I submitted the claim, it became both a wellness claim and an illness claim. Pet's Best put the wellness exam and fecal float under the illness claim, effectively making it so they didn't reimburse for the office visit or fecal. It became an expense in our deductible. I had to call and question it, then took another 6 weeks before they figured it out. Fecal float as an illness? Wellness office visit slipped over to an illness visit? I'm thankful they finally did fix it for us but it took many months. Our claims since then have been processed great!
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5

out of 5

POSTED: | BY: Marylou Ross

Axel is a three year old rescued Cocker…

Axel is a three year old rescued Cocker Spaniel and he has had health issues which arose unexpectedly after he was home with me for about a month. Axel has been in and out of the hospital as well as visiting his regular vet regularly. Pets Best Insurance has been fantastic with the claim processing. I would recommend Pets Best to any pet owner. Grateful.
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1

out of 5

POSTED: | BY: Linda

PetsBest is so slow to pay claims it's…

PetsBest is so slow to pay claims it's unbelieveable. Don't go with them try another company. We have submitted 4 claims and had 1 paid 1/2 of the cost none of the others have been paid. They have all kinds of excuses sending me to the vet over and over for new statements and they still haven't paid. It's been four months now. The worst!
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5

out of 5

POSTED: | BY: Christi

I wish all health care was this easy…

I wish all health care was this easy and easy to understand!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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