Pets Best | Pet Insurance Review

Very fair pricing. Good wellness coverage paired with accident/illness coverage you can flex to your needs make this a great pet insurance option. They have real people that answer the phone and give reasonable answers. I did a lot of comparison shopping and have no plan to switch out in the foreseeable future.

I have had Pets Best insurance for more than seven years. I submitted a large justified claim near the policy limit of $5,000. It was denied without justification. I will be appealing and if necessary bringing a lawsuit to enforce their contract with me. Be careful with all of their exclusions.

Very slow claim process. Pets Best doesn't request pet records from veterinarian. I have released vet records, Pets Best won't obtain them. Pending claims due to this.

I’ve been using pets best for over 4 years with two dogs. All the terms are clearly stated and reimbursements are quick unless it’s a big surgery. With a small dog born with patellar luxation, insured him with pets best is the best decision I’ve ever made.

Almost every time I submit a claim the claim has been denied. Then I. submit appeal number one with a lengthy explanation of why the appeal should be reconsidered. No good, I’m asked to submit appeal number two. This effort goes on for months. I don’t think that the people reading these appeals have the customer’s interest in their minds. After several months that claim was finally paid. Now I am working on another claim which I am up to appeal number two. I wish that someone from your company would make a personal call to me so that I can go over the problems that you’re people, do not understand when I write my appeal. My dog does not have peritonitis, and she never did have peritonitis. The last statement that you sent me denied my claim with three pages written about peritonitis. My dogs problem was an infection in a tooth in her mouth that was cracked in half, which was infected and abscessed. The records show, on the x-rays, that the only problem was that one tooth. Why doesn’t someone take the time to either call me, or my veterinarian to explain, why this claim should be paid. While my dog was under anesthesia, I had her teeth cleaned. I did not expect to get paid for the cleaning of her teeth and the potion of time spent with anesthesia. This piece is separate and I do not want to get paid for it. However, the extraction of the tooth and the medication that followed along with that portion of the time she was under anesthesia and the x-rays should be paid. I am fed up with all this back-and-forth with your company. My yearly insurance is over $800 a year please check my records and help me to understand why your company provides such poor service.