Pets Best | Pet Insurance Review

Calling Pets Best thieves and liars might seem over the top, but that's been my experience with them. It took TWO MONTHS for Pets Best to review my claims. I got absolutely nothing back on two very expensive vet visits, and the money wasn't even applied to my deductible. Their excuse? Everything on my cat's vet visits was due to a "pre-existing condition." Convenient excuse to deny both my claims, but more importantly, it is not true! I would NOT recommend Pets Best to anyone looking for pet insurance for their cat. Save your money- otherwise you are throwing it in the street if you do business with them. All of these positive 5 star reviews leads me to believe that the reviews are fake, or they were paid to post them. Beware.

I pay almost $1000 a year to never be reimbursed for anything. What is the point in having insurance for him if nothing is insured. I got $44 back from my claim. How does that make up for how much I already pay? It’s a joke.

Easy to use system and prompt responses/communication.

Way to long to process claims it should only take a few days and no way of communicating to an actual person about your claims

I adopted a new rescue in October 2022. We didn't make any claims until the following year. It's been about two months since the first claim, minor ear irritation and it still hasn't been paid. I received an email saying that the invoice isn't enough. It needs to be itemized and show that we paid (which it does). We've submitted about 8 claims now, and NOT one has even been processed yet. I'm amazed there are reviewers on here saying that they've had their claim turned around in a few days. I have a different insurance for my other dogs and we've never had a claim denied and the money is in my account in a few days. It's starting to feel like someone is just going through and marking "needs me info" when it's the same format I submit to my other insurance. I've even called in after submitting something and asked if that info is good enough. Got a "yes" two weeks ago, and the claim still isn't processed. I can't even tell you if they are good about paying claims because they are just sitting there or asking more info when they have it all. I seriously regret getting pets best. Our dog just had a $20,000 bill between 3 surgeries at 2 different hospitals and 2 weeks in ICU. Now it's going to be a pre-existing condition if we leave. But if they end up denying it, (if it ever gets processed) I might as well leave anyway. Stay away.