Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,671

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Sarah O'Sell

Benefits under each plan are unclear

Benefits under each plan are unclear. I thought I had signed up for full dental coverage but then I got a $1000 bill. I don't know what I am paying for. Probably going to move to another company.
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4

out of 5

POSTED: | BY: Mary Carson

So far I’m pleased w/ Pets Best Ins

So far I’m pleased w/ Pets Best Ins. The woman I spoke w/ in Customer Service (I didn’t get her name) was very nice & very helpful. Unfortunately, my wonderful cat, Little Kitty, got sick & died & Pets Best paid all her bills. The reason I gave them 4 stars & not 5 is because they took forever to reimburse me.
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5

out of 5

POSTED: | BY: Dasha

Thanks for quickly processing my claim

Thanks for quickly processing my claim. I am happy being with Pets Best Insurance.
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5

out of 5

POSTED: | BY: Junia A

My experience with Pets Best had always…

My experience with Pets Best had always been positive. Processed my claims on a timely manner. J. Askew
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2

out of 5

POSTED: | BY: Karen Thompson

Every claim I have sent in the past month . It’s very stressful having a pet that isn’t well without seeing a email every morning. I even had vet send invoice in sent pic of just 1 invoice needing at

Every claim I have sent in in the past month has needed attention. I have faxed them emails going on their website and they still need attention. I have paid five vet bills since October eighth. I don’t know how to give an itemize list for a prescription either I sent them the receipt the order from the doctor and there is no itemize list for prescription. I’m getting tired of getting this email every morning that they can’t read it when I have sent them in many times in different forms. Also should have read the policy closer my dog was just diagnosed with OA suspected coronoid disease both elbows which I was told anything bilateral in regards to surgery isn’t covered or long term treatment for OA. I will be changing my other pups policy and wait to see if they cover additional e rays scheduled next wk. After that what’s the point of this policy ?
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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