Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,667

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Rachelle Devecchio

Long term customer

I’ve been a customer with Pets Best for over 20 years, with coverage on several dogs. Currently coverage on 3 Great Danes. The claims are easy to submit and paid exceptionally timely . The insurance coverage is good for major medical bills. The customer service is excellent. The coverage premiums are a higher than other companies , but well worth the money investment and peace of mind .
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5

out of 5

POSTED: | BY: Liza Bacon

Great Pet Insurance Company

I had to take my dog to Emergency vet care. Filed claim online which was really quick and straightforward. Very simple process and received email saying would receive check within the next week.
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3

out of 5

POSTED: | BY: Gabriela

So what I love about this insurance is…that they really reimburse you. But be ready to wait several weeks for that-1 month and longer

So what I love about this insurance is that they keep their word and do reimburse you. So far I haven't had any issue. What I do NOT like is that they take sooooooo long to do so. I'm STILL waiting for 2 of my claims that were submitted more than a month ago to be processed. They're still in "review" stage. When you spend a few bucks, that's OK. But when you spend several hundred at your very and really need that money, then it becomes an issue. I have another claim to submit and I'm already preparing myself for a frustration, as that one is close to couple thousand $$ and I know I'll be most likely waiting couple months to get that money back :( So to me this company is 3.5 stars. But 5 rounds up, so it should be 4. I suppose. But I'm leaning more towards 3 stars. Not the cheapest pet insurance, but not the most expensive either.
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5

out of 5

POSTED: | BY: Tara C

Quick and easy to use

Quick and easy to use. I love that they have an app. Lately reviewing claims have been longer than previously, but still quick!
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5

out of 5

POSTED: | BY: Dianne

Fast and Efficient Service!

Very fast reimbursement of our veterinary costs, direct to bank account. Efficient service!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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