Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,149

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Rachel McKay

Pack your patients …

Seems filing claims are taking much much longer than previous or expected. Coverage is expensive and contemplating if this insurance is a good fit. I get emails weeks after claim should be taken care of saying sorry for the delay. I filed a claim June 13th and now it’s July 17. Still waiting.
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3

out of 5

POSTED: | BY: Sandra Fortner

Timeliness of processing claims disappointing

Very pleased overall with the plan coverage I have. However, the processing of claims has been disappointing. They are very transparent that it may take up to 45 days for a claim to be processed. I appreciate that information, but the frustration comes from speaking with multiple customer service reps to provide info that never seems to be passed along to appropriate party. Even after vet's office calls and provides requested info it still does not help. I would have gladly given my experience a 5 as the claims were paid, but the processing was very disappointing. They will not allow you to speak with a Manager or Supervisor to express your concern or get further clarification.
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3

out of 5

POSTED: | BY: Laura

Recently slow to make payments on illnesses

The company has always provided great service. The wellness payments are quick and almost immediate. The ill was payments are taking longer and longer for reimbursement. Simple illnesses that only have one vet engaged. Waiting a month for a payment for receipt items at regular vet. Recent response times is why I reduced my review stars from previous years.
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5

out of 5

POSTED: | BY: Stasey Pace

Dr Coffey and staff were so caring out…

Dr Coffey and staff were so caring and attentive for our 121 lbs Rottweiler
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5

out of 5

POSTED: | BY: kathy vitrit

Exceptional service!!

I’ve had PetsBest for about two years. I’ve always had a good experience. Processed claim and check was in the mail within two weeks. Thanks PetsBest!!!!!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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