Pets Best | Pet Insurance Review

Ive had petsbest for my two cats for a few yrs. This past July my poor calico had to go into the ER for respiratory issues that she'd never had before. She had fluid that kept building up in her lung cavity and the ER said she needed to stay for "EMERGENCY OVERNIGHT CARE"... She was in there from Tuesday until Fri night. PetsBest tried to say her "EMERGENCY OVERNIGHT CARE" Falls under routine "officevisits/exams" therefore they would not cover it... No where in their "office visit/exam" section of the policy does it state that "EMERGENCY OVERNIGHT CARE" is considered under the office visit. I feel any common person would assume "emergency overnight care" would fall under the section of "emergency care" 🤷🏽‍♀️ but I guess petsbest doesn't consider it so. Their policy is beyond vague so you really don't know what's actually going to be covered till after the fact. Which they take FOREVER to finish claims. They also did not cover the fee of the overnight doctor informing the morning doctor how my cats progress was doing and a medication that was given to my cat at the ER that was not covered due to it being an over the counter drug which they said fell under the category of "prescription medication" even though that medication was not prescribed to my cat and was only given to her at the Emergency clinic. I can slightly understand that one but the fact they consider my cats "emergency overnight care" as an office visit makes me livid and I will be cancelling them as my provider for my other cat. Would not recommend them to anyone else I care about for their pets!

I don't submit many claims, but when I do the experience is always excellent! Thank you

I just had to use our insurance for the first time. Simple claims process and the payment was made within a month. At this stage I can say I am happy I chose Pets Best for Rosie. I would recommend anyone looking for insurance for their pet to check out Pets Best . I really was skeptical about pet insurance but this really save us a lot of money. Our Pug suddenly came down with a stomach issue that required an overnight at the ER vet and the coverage really helped. My experience is only one incident with one dog and I never had insurance for a pet before to compare to but definitely satisified.

All aspects of my relationship with BestPets has exceeded my expectations. They are timely, efficient and communicate well. EXCELLENT!!

I signed up for a wellness plan, so I don't know why ALL yearly vaccines aren't covered.