Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,160

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Sergio Ocampo

Pets Best Worst Dog Insurance Company

I was a customer for PETS BEST Insurance for 8 years, paying a monthly fee of 98 dollars, every year we had one or two small claims and it took them up to two months to reimburse me. Well my dog turn 8 years old and I received a letter informing that the new dues had increased 200%, from 98 dollars to 305 dollars! The reason was Doctors fees and inflation! If that is not obscene I don't know what is! They force you to cancel your policy because your dog is gettin old and they don't want to cover it!, it is not profitable! I spent 9,408 dollars in 8 years with minimum claims, my dog is in great shape, but because his age and breed is not longer viable for them, they decided to increase the monthly fee to an unreasonable amount. Don't hire this company, find out another company that is not going to dump you because your dog is getting old! Shame on them!
5

out of 5

VETERINARIAN: Metzger Animal Hospital: Mannino Shelly DVM

POSTED: | BY: Judith Kern

Complete Satisfaction

I am thrilled with Pets Best. They adjudicate claims swiftly and correctly. Reimbursement is quick too.
5

out of 5

VETERINARIAN: Shewmaker Animal Hospital

POSTED: | BY: Adriana Walker

So responsive!

Took puppy to get shots and received paperwork. Uploaded the docs into my account in the portal and 5 days later, received a reimbursement. Thank you!!
5

out of 5

VETERINARIAN: Brookside Veterinary Clinic

POSTED: | BY: Ashley Garrett

Awesome insurance

Pets Best is the best. Would recommend them to anyone. Great rates for great service.
5

out of 5

VETERINARIAN: AZPetVet

POSTED: | BY: Ash Hebdige

Claim Paid within 2-weeks minus deductible and co-pay

Harper, our 11-month old Belgian Fur-Missile sustained a cut on her lip and we had to rush her to the vet for stitches under sedation and post op care; needless to say the bill came in high; submission of the vet receipt was easy, and the claim, minus the deductible and co-pay, was processed within 2 weeks and reimbursed directly to my checking acct. Thank you Pets Best
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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