Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,943

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

VETERINARIAN: Veterinary Emergency Group

POSTED: | BY: Danielle

Thankful

Very smooth process to file a claim and receive reimbursement in a timely fashion. I am so grateful Pets Best accommodated and supported us during such a stressful time with my cat's surgery.
4

out of 5

POSTED: | BY: Bernadette Garcia

Thankful for coverage

I am thankful for the coverage and reassurance that Pets Best offers, I didn’t know I’d need it until I needed it. They are open about timelines and expectations, the coverage I chose for my dog was not the most thoughtful on my part. I wish there was a more comprehensive explanation, especially for first time pet owners when choosing the right coverage. Otherwise, thankful I have it.
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5

out of 5

VETERINARIAN: Charleston Veterinary Referral Center (CVRC)

POSTED: | BY: Jennifer

LIFE SAVER

"When I first got my precious Pomeranian baby, Presleigh, I reviewed and researched SO many pet insurance companies. Out of all of the calls and questions I had, Pets Best's team was the most genuine and helpful. Thanks to their amazing coverage options, timely claims process, and turn around for reimbursement, I've been able to save my fur baby's life twice due to her autoimmune condition. Pet's Best is TRULY a blessing to our family. "
5

out of 5

VETERINARIAN: Paws & Claws Animal Hospital

POSTED: | BY: Wanda

Pets Best always Amazing

From over 8k charge for emergency back surgery to his typical health issues, Pets Best has ALWAYS come through for us in a timely fashion. Very thankful for Pets Best!
2

out of 5

POSTED: | BY: ariane Marder

Extremely disappointed. WIsh I had gone with another company

My dog developed Giardia a few days after I signed up for the insurance. Since then it has progressed into a full blown chronic illness -- Pets Best has not covered one cent of my 10 k vet bill. I understand that there is a a "waiting period," but my dog went from a perfectly healthy puppy to a very sick one and not one penny was reimbursed by this company.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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