Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,162

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: vince mistretta

Stay Away! Pest Best should be Pets Worst...

Stay Away!! I had pets best when my prior dog had cancer this way 1.5 years ago they were great. I adopted another dog who was found to have a heart murmur which just developed. I had tests etc... performed that cost close to 2k as under this garbage policy I got zero back. I called PB as the operator indicated she wanted to help, the help was getting this policy cancelled! Thankfully as my next premium was due in two days. They are quick to take your money and deny you on claims......I am going elsewhere. For those of you who are going to proceed with them be extremely cautious!!!!!!!
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5

out of 5

VETERINARIAN:

POSTED: | BY: Lora Fletcher

Great Pet Insurance!!

I compared Pets Best with the monthly costs of other insurances. This is by far the most affordable! I had four claims last year, and all were done quickly and as I understood the reimbursement and coverage. Extremely easy to file claims. Highly recommended!
3

out of 5

POSTED: | BY: Cindy Higgins Stankus

First of all you can't get essential…

First of all you can't get essential wellness unless you take the accident policy. The cost of the insurance went up considerably for my one dog which I think was not so great. I had my dogs yearlies done before the end of the year thinking they were covered and they were not. I should have waited until now to do them.
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2

out of 5

POSTED: | BY: John Costello

Claims are processed very slow and the…

Claims are processed very slow and the monthly charge is way too much
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5

out of 5

POSTED: | BY: Sandra Kammerzell

PetsBest is worth it!

"We had a different pet insurance more than 20 years ago and had nothing good to say about it. When we got our newest rescue dog, the vet had flyers about PetsBest in the office and we decided to give pet insurance another try. It has been worth it! PetsBest is easy to file claims with, responds quickly, has provided great coverage, and the customer service has been excellent. We would highly recommend PetsBest to anyone!"
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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