Pets Best | Pet Insurance Review

I have a healthy puppy. I have purchased the top tier insurance with pets best. It is AWFUL!! Everything is denied and if it's not denied, it's covered very minimally. I pay a lot monthly to have next to nothing covered. Being a puppy, he has eaten a few things that have given him parasites at different times in the last 18 months. Each incident has been completely unrelated to the last yet I am denied every time and told it is because he already had parasites when I adopted him so it's now considered an existing condition. What!? It is not the same infection. Good grief! I will be canceling my pets best insurance!

"Whenever I have the need to process a claim for my fur-babies, I receive an expedient response from Pets Best about what is allowable and what I can expect. My Vet responds well to Pets Best's queries for further information, so that there is minimal delay in processing my claim~! I am grateful to have this insurance for my fur-babies at an affordable price~!!!"

I will use Pets Best for all my pet insurance needs. Easy, fast and through. There absolutely is none better than!

Could not have had an easier experience working with PetsBest for my Husky. We needed two TPLO surgeries and a lot of medication. PetsBest made it simple to file a claim and cover their end based on my plan. I was given horror stories from friends about dealing with pet insurance companies but my experience with PetsBest could not have been better. Thank you PetsBest!!!

I am incredibly grateful for PetsBest. Our beloved Princess, who unfortunately passed away, required multiple tests and medications, all of which PetsBest covered. PetsBest not only allowed us to provide the best quality of life for our precious Princess but also helped us avoid financial hardship during a challenging time. I am giving a 5-star review, though I would rate it 4.5 stars if that were an option, due to a couple of areas for improvement. First, while PetsBest ultimately covered all expenses, the review process for the initial claims took quite some time (around a month). However, after those first few claims, subsequent reviews were much quicker (less than two weeks). Second, their direct vet payment option could be more user-friendly. To this day, I am unsure how it works or how to use it, as the instructions provided were not clear in my opinion. Despite these points, PetsBest has earned a 5-star review for their excellent support and compassion. For example, after Princess passed away, our family was devastated and not focused on things such as cancelling Princess insurance. PetsBest not only canceled Princess’s policy to prevent additional charges but also reimbursed us for part of the insurance premium for the month she passed away. This level of care and understanding was truly appreciated. In summary, I highly recommend PetsBest and will continue using their services for our other dog. They provide excellent coverage and support when you need it most. That said, there is room for improvement, particularly in the claims review process and direct vet payment system, which could make an already great service even better. Lastly, a reminder to pet owners: be aware that pre-existing conditions are not covered under the insurance.