Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,169

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Michael P.

So Far So Good!

You never want to end up using pet insurance - and for the first 6 years of my dog's life nothing bad happened. That all came to a halt about a month ago when he suddenly yelped and stopped walking. I rushed him to the ER to find that he had IVDD, a spinal degradation disease that then required an MRI and further specialty care. This has already cost over 6000 dollars in the first month. Pet's Best has an easy claims process, and all my claims have been reviewed and paid within 2 weeks. It's really been a blessing during this time to not have to worry about fighting for insurance claims and to be able to choose what's best medically for my dog. I am so grateful to have started this insurance early in his life.
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5

out of 5

POSTED: | BY: Vicki Veltri

Fantastic Customer Service

Pet’s Best has fantastic customer service. You team answers the phone quickly, have wonderful customer service skills and communication skills. Issues are handled promptly. I highly recommend your company to any pet owner that I engage a conversation with about pet insurance. Could not be happier with all of you!
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5

out of 5

POSTED: | BY: Cat Youell

Very fast turnaround on claims

Very fast turnaround on claims, very easy upload process, clear explanation of benefits, and good reimbursement amount! We've had Pets Best for almost a year and have been very happy with them.
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5

out of 5

POSTED: | BY: laura dysart

Rosco

Filing a claim is very easy, communication updates are great and everything they say they will cover is covered. I found this to be true of our last dog as well.
5

out of 5

VETERINARIAN: Babylon Animal Hospital

POSTED: | BY: Kristle Saroniero

Thank You from my whole heart

I cannot begin to say how much this policy gives me peace of mind. It is hard enough to have you baby sick in the hospital without having to worry about how you will pay for it. I was recently laid off in December and the stress of having a sick pet on top of it was terrible. Thank you to your staff for always taking care if things smoothly and always putting your customers and their babies wellbeing first!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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