Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,171

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Mary Kinniery

Pets Best

"The insurance worked just the way I had hoped it would. An emergency trip to the vet hospital after my dog ate half a bag of trail mix, 48 hours of treatment with fluids and observation: doggy had no symptoms and was never sick, I received a big bill but submitted and received reimbursement very quickly, no questions asked. I am recommending Pets Best to my pet owning friends. "
5

out of 5

POSTED: | BY: George Karres

Good Customer Service!

"Our Shih-Tzu dog Pema has had multiple vet visits this year for pneumonia/lung infection - and we have appreciated Pets Best customer service in taking care of our claims - usually within a week and depositing the claim reimbursements into our checking account. Thank you!"
5

out of 5

VETERINARIAN: Coastal Veterinary Oncology

POSTED: | BY: Kevin Sethapun

Pets Best is the best

"Myself and my four legged son dog have been going through difficult time of our lives. Pets best really help us not only financially but emotionally. Thank you very much for your services and support. Without Pets Best my dog would have gone by now. I would recommend any pet’s owner get pet insurance through Pets Best. The claim process is very easy via phone app and there is always human pick up the phone for customer support. - Kevin Sethapun"
5

out of 5

VETERINARIAN: Ashton Animal Clinic & The Pet Resort

POSTED: | BY: Philip Webb

Why Pets Best is a great insurance company

Pets Best is a great insurance company to work with. I had one of two pets that I have insured with Pets Best pass away. The agent I spoke to have the policy canceled on the pet I lost was so supportive and understanding. I felt like I was talking to a friend, not a stranger. Keep up the good work. It's what separates you from the rest!
4

out of 5

POSTED: | BY: darla holguin

Fast processing of claim

Fast processing of claim. Processing times have greatly improved.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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