Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 14,134

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Mindy

Great Service/Awsome Company

Our precious pup was at the doctor for an ultrasound of his kidneys and was pleased to know that Pet's Best processed the claim the same day! They deliver what they promise with no hassles! They are the best!
5

out of 5

POSTED: | BY: Cathy G.

I recommend Pets Best

I started with Pets Best 5 years ago when I got a new golden retriever puppy and have been happy with my experience with them. At that time I also had a 6 year old golden and had no problem insuring her too at what I thought was a very reasonable rate. A few people I know have had complaints with other insurance companies and I always tell them to look into Pets Best. My older golden is now getting treatment for spondylosis in her mid spine and the insurance has been covering 80% of her chiropractic appts for the last couple of years. I sleep better knowing I will be able to help my dogs as needed when they have a health crisis.
5

out of 5

POSTED: | BY: Beth Richmond

Saving Grace During an Awful Time

My 7 month old Italian Greyhound suffered sudden onset of extreme pain and high fever. My local rural vet did not have the diagnostic tools to figure out the problem. Thanks fo Pets Best Insurance I was able to take him to a specialty hospital and get the care he needed. He was diagnosed with meningitis and got the care he needed. There is no way I would have been able to afford the cost if it were not for Pets Best. It would have been a very different outcome for Niles. Pets Best responded to my claim immediately. I couldn't believe how easy it was. I kept thinking there should be more paperwork, more red tape, more of a fight to get reimbursed. Nope. Within a week 80% of the cost was deposited in my account. I highly recommend Pets Best. I will never be without pet insurance again.
5

out of 5

POSTED: | BY: Noelle

Highly recommend Pets Best Insurance

When faced with a life threatening illness affecting your pet, the last thing you want to think about is the cost of treatment. Yet, it is a harsh reality. With help from Pets Best Insurance, my dog was able to receive the care that he needed. All of his lymphoma treatments were covered, up to the condition limit. Payment on claims were received within 7days The agents I spoke with on the phone were friendly, knowledgeable, and empathetic to my dogs situation. I purchased coverage with Pets Best for my other two dogs after this experience.
1

out of 5

POSTED: | BY: Kristina Lindsey

Terrible experience with Pets Best

I submitted a claim that was suported by a very thorough and comprehensive letter from the veterinary surgeon. He explained a trauma was the presumed cause of the injury that necessitated knee surgery. The claim was denied as was my appeal. I am totally dissapointed and just cancelled my policy in December.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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