Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,139

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Rachel Patterson

Highly recommended- follow their guidelines, fab!

They took the "uggh!" out of the pet care experience. Pet's Best was easy to enroll in, definitely easy to submit claims, the processing is super-quick, especially if you sign up for direct deposit (really? yes! They have direct deposit into your newly pet-care emptied account! :-) ). They have an odd thing about a 3 day waiting period for an accident (I understand the 2 week waiting period for an illness), but statistically, you're probably ok on this. The customer service explained things clearly and calmly before I signed up (even while I was doing my comparative research), and when Monty-cat got hurt a year into coverage, they paid the claim. Am SO grateful I had pet health insurance! And am so grateful it was with Pet's Best (had another, not-to-named company before, which was pretty underhanded). Thank you, Pets Best! The pricing is in the middle of the pack, but the service and honesty is the best, so it's unquestionably the best value I found. I highly recommend Pets Best coverage for your pet. I hope you needn't use it; but promise you that, if you do, Pet's Best will make it as easy as they can.
5

out of 5

POSTED: | BY: Sunil Kumar

PetsBest is the Best insurace

I went to the Vet on 06/29 and they refund the money on 07/04. Isn't that amazing. The customer support is one excellent.
5

out of 5

POSTED: | BY: Rae

Very Happy with Pets Best Insurance

I have always found everyone to be great too work with at Pets Best. Their customer service has always been very knowledgeable and extremely courteous whenever I have called on prior claims, and very quick and efficient with their claims adjusting too. I am very happy with Pets Best and just added my new adopted Greyhound, Brando to my policy.
5

out of 5

POSTED: | BY: Christine

Absolutely the best pet insurance!

I have been using Pet's Best for many years and have always been happy with the service and payments provided. This last claim processing was simply amazing. I submitted a claim on Monday from a Sunday afternoon emergency room visit, received an explanation of benefits on Wednesday evening and had payment in my account on Friday morning! They paid exactly what I expected, 80% after my deductible. You just can't beat this company. I'm very thankful to have all of my pets insured through them & I recommend them to my friends.
5

out of 5

POSTED: | BY: Richard J.

Great Service

Appreciate the interest in my dog and the very quick responses on my claims. Great service!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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