Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,139

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Josephine Testa

THE BEST OUT THEIR

If I could pick one thing about this insurance company is that their customer service is the best! The employees actually care about your adopted "KID". Always kind and understanding. The actual owner worked many years ago with one of the so called "best, well know" insurance company, did not like what was going on and started his own. I thank the heavens above for that. I had the fore-sight to get my rescue Pets Best and the name speaks for itself. I recommend this company to Chauncy's friends parents. Vet bills can run high as we all know. Try them out, you will not regret your decision.
5

out of 5

POSTED: | BY: sharlene

best insurance ive had

i have had several pet insurance plans over many years with my samoyeds and i have to say that this company by far is the BEST!!! i dont always agree with their processing of my claims (some of them they said have been pre existing) but for the most part they have come thru and that is why i am still giving them a 10 rating. Many of the other insurance companies have been more trouble than they have been worth. i have a 7 month old puppy that has had eye ulcers and now allergies and they have come through for her.
5

out of 5

POSTED: | BY: Becky baldwin

They pay 100% of your bill!

This is the only pet insurance company I could find that pays 100% of your vet bill. I mean, you have to meet a deductible first, but once you do, they pay 100% of it! My dog Tuber came down with a nasty case of kennel cough and Pets Best was there with payment of my $348 claim. They've paid some other ones as well but that was the most recent. Calling in is a joy, too. Best customer service especially compared with the last company we used. Get Pets Best and don't look back.
5

out of 5

POSTED: | BY: Christine Brown

They PAY claims!

When our little Bella came down with Parvo, we obviously worried about the worst case scenario... death. Thank God Pets Best was there for us and even paid for all the complications that came with the disease. $2,476 dollars later, Bella was her old self again and the money was even direct deposited into our account THREE days after filing the huge claim! Thanks Pets Best!!
5

out of 5

POSTED: | BY: Sally Brecht

Pets Best is phenomenal!!

My German Shepherd had half his thyroid and bladder stones removed. This was very expensive surgery with lots of lab work. Pets Best promptly paid as promised. I stop complete strangers with dogs to tell them about Pets Best!!!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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