Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,143

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Jennifer Rowe-Mitchell

Thank you Pets Best!

We recently had to file a claim for the cost of emergency surgery for our young cat Ollie who developed FLUTD. I was amazed at how quickly the claim was processed for us. Your customer service has been outstanding and we appreciated the ongoing communications on the status of our claim. We are relieved that we signed up for pet insurance in the first place, and are recommending this to our friends and other family members who own pets!
5

out of 5

POSTED: | BY: Miriam

Thank you Pet's Best!

Thank you Pet's Best! I had a very sick cat earlier this year and finally had to put her down. The vet bills really racked up. After that, I decided that I should get pet insurance for my other cat and the new cat that I got from a rescue. About 6 weeks after the policy kicked in, my new cat became very sick and had to be hospitalized for 2 nights. She's better now, but I was worried about whether the insurance would cover the costs. Within a week of filing my claims, I received a message that the claims were processed and I would get reimbursed as per my policy. It's better than people insurance! I recommend it to anyone with pets! Thanks Pet's Best
5

out of 5

POSTED: | BY: Becca

Love knowing my cats are protected

Best thing I ever did was buy insurance from Pets Best Insurance. I only wish I had known about them sooner--it would have helped me so much. If you don't think it makes sense to insure your cat, you're wrong. Don't wait!
5

out of 5

POSTED: | BY: Robert S.

Saved our little puppy's life!

My partner Greg and I started to freak out when our little Diogi, who was a was only a year old, almost died from Inflammatory Bowel Disease and a protein disorder. How could she get so sick so fast? She was having issues retaining her plasma, She ended up needing a transfusion, long term recovery and lifelong meds. Between VCA Rancho Mirage and Pets Best, all our financial issues were resolved quite quickly and Diogi got the best care possible. For roughly $60.00 monthly, the peace of mind is worth every penny. A heartfelt "thank you" goes out to everyone at Pets Best and VCA Rancho Mirage for saving our dogs life. It's our belief that if not for Pets Best and VCA, our puppy would not be here today.
5

out of 5

POSTED: | BY: Heather

BEST pet insurance out there

My experiences with Pets Best insurance have all been fantastic. Their customer service department is very friendly and helpful, and their claims processing turnaround is remarkably fast. Unfortunately, I have had to use this extensively this year and I am 110% satisfied with the speed of reimbursement and the hassle free processing. I have had no issues with costly denials as with other insurances and I will ALWAYS have my pets insured through this wonderful insurance.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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