Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,145

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Cindy Gray

Fantastic five star experience in an emergency.

And super customer service each and every time I have contact.I have had several small claims and one major emergency claim. Every rep I have spoken with was professional, courteous, and compassionate and best of all understanding. My beagle basset had the feared hemangiosarcoma cancer and this company came to the rescue with fast claim payment. I was so worried about the bills, but they went above and beyond in my emergency with my dog. This is the company to have your back and the follow up with them is outstanding.
5

out of 5

POSTED: | BY: Mac

honest and quick

the terms are clear. when my great dane had bloat and gastric torsion, the bill was a bit over $5k. After my deductible, they paid 80 percent just as the policy called for. I never even had to talk to them. They handled everything through my vet and I received a check within 20 days. It was so easy and I would go with this company again and again.
5

out of 5

POSTED: | BY: Josephine Testa

Good Name

The name of company speaks for itself, Pets Best! No problems with payment into my account(5 days). The only time I have any problem is with the vet not filling properly. I have two people that signed up for your insurance of my recommendation. They are pleased as I am.
5

out of 5

POSTED: | BY: Carl S

Very impressed!

Mailed my first claim to Pets Best on a Saturday and had a direct deposit reimbursement the following Thursday. The turnaround time is so quick and the claim form is easy to fill out. Just follow the instructions on the claim form when you file your claim and they quickly take care of the rest. Thank you for your prompt response!
5

out of 5

POSTED: | BY: Deborah Gale

Excellent coverage and customer service

Customer services representatives are always friendly, patient, and provide answers that are easy to understand. The online system for claims is very user friendly and the payment turnaround time is amazingly fast. I would highly recommend this plan.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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