Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,149

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Wendy W

My 10 Year Old Dog Was Diagnos…

My 10 year old dog was diagnosed with a Heart Murmur. Pets Best was very quick to respond to my claims. I did have a question with regard to the long term condition and submitted my question online and they call me back promptly with a complete satisfactory answer. I have been very happy with the service over the last 7+ years
5

out of 5

POSTED: | BY: Vishal L

Great Service…

Great Service
4

out of 5

POSTED: | BY: Kayla R

I Had To Re-File A Claim Due T…

I had to re-file a claim due to the documentation being misread and questions not being asked. My original claim stated my other dog, not the one being having a claim filed for, had parasites. On this dogs documentation it stated that the other dog had parasites and that could be the cause of diarrhea and vomiting, but that was not the diagnosis. The diagnosis was unknown until further test results came back. Instead of PetsBest contacting me about this, they just denied the claim. The documentation clearly stated my other dog had parasite and this one did not. Regardless, I filed another claim explaining no diagnosis was found, and the claim was approved. It would have been quicker and more efficient to either call or email me with questions. Or even contacting my vet. Long story short, ask before denying if it is unclear.
5

out of 5

POSTED: | BY: Philonese S

I Understand The Policy, I Jus…

I understand the policy, I just dont agree with it. Dogs are put to sleep for dental work and if they have to have teeth pulled that requires pain meds and sometimes stitches. That should be covered. I did not get the wellness policy because that"s 23.00 per month or $276 per year and you only reimburse $100.00. "
5

out of 5

POSTED: | BY: Patti J

Excellent Service…

Excellent service
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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