Pets Best | Pet Insurance Review

Anna is a petite Galga (Spanish Greyhound) with an outsized personality. We didn't set out to adopt her or her brother—instead, they became part of our family when my mom passed away three and a half years ago. From that moment on, my husband and I made a promise to give them the best life possible, just as my mom would have wanted. Last summer, we noticed what we thought was a benign fatty lump on Anna and scheduled a vet appointment right away. That visit marked the beginning of a stressful three-month journey. What was initially diagnosed as a stage 2 sarcoma turned out to be stage 3. Because of her slender greyhound leg, it took two surgeries to fully remove the tumor. Along the way, a specialist also diagnosed her with a heart condition, Mitral Valve Degeneration, that now requires ongoing monitoring. We carry accident and illness insurance for all four of our large dogs, since we're able to handle routine care ourselves. But Anna has certainly been the one with the most frequent—and costly—vet visits, due to ongoing monitoring for her cancer and heart condition, as well as a handful of other predicaments she's managed to get herself into. It's the unexpected expenses like these that make us so grateful for Pets Best. The coverage has lifted the burden of difficult financial decisions, allowing us to prioritize Anna's health and well-being. We are truly thankful.

Updating from a 2 to a 1..... they. are. awful...Set-up and payment process fairly easy. However, once you file a claim - extreme patience is needed. They can take your money easily - but it's completely different when it's time for them to pay. Considering changing companies.

Reimbursement took a while to get to me. Everytime i would submit a document, i would wait several days, without knowing if they were fine or not. When i finally received word back, some of the documents were not submitted correctly or they needed additional information which would delay the processes. When I submitted everything correctly, they would take an additional 10 days for their regular processes.

Our girl suddenly became sick recently with Cushing disease and diabetes. As you can imagine the bills have added up quickly! Without our insurance it would have been impossible to get her the care she needed. I’m so thankful I had the forethought to purchase it.

Pets Best has the best rates and great response times for claims. They are a "thumbs-up" pet insurance company to work with!