Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,615

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Stuart

Dogs Going Thru Health Issues (Ca...

Dogs going thru health issues (cancer) and Pets Best most responsive on claims.
5

out of 5

POSTED: | BY: Shirley

My Claim Was Filed And I Received...

My claim was filed and I received notification of its receipt and that it was being processed. I received payment within 3 weeks of filing the claim, leaving me very satisfied with the service. Thank you.
5

out of 5

POSTED: | BY: Gail

Best Investment I'Ve Made To Get ...

Best investment I've made to get insurance. My pug has some unknown health issues and I'm glad that petsbest has always been able to help. I feel 100% better knowing that rushing her to the emergency vet or any specialists she needs is covered. It takes the financial burden off my shoulders.
5

out of 5

POSTED: | BY: Carolyn

I'Ve Never Had To Use My Pets Bes...

I've never had to use my Pets Best Insurance before (I've had a sickness-only policy for several years now) and I wasn't sure how to make a claim or how it would proceed. Following the instructions on the web site, it was an easy process and I would recommend that everyone get a policy of some sort to help them, in the event of an unexpected veterinarian bill. This is the first time my cat had gotten an illness that required bloodwork and heart health scan along with some medication while at the vet, besides the physical exam. As everyone knows, there is no other way to have your bills reduced other than an insurance policy and these bills can be quite high when you add in the necessary tests. I mentioned that I had a pet insurance policy while at the veterinarians office and they made sure I had the proper documentation to send in for a claim. Pets Best also contacted my veterinarian for further information and then I just waited for their determination. My claim was processed fairly quickly and money deposited in the account I had specified, easy and appreciated.
5

out of 5

POSTED: | BY: Martha Robertson

Pets best is terrific

Pets best is terrific

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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