Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,179

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

VETERINARIAN: Ally Pet Medical Center

POSTED: | BY: Sam Lin

Felix (and adopted parents) is a Fan of Pets Best

"It has been our pleasure to work with Pets Best for the past year on behalf of our Biewer Terrier, Felix, (now 15 months old). We signed on through our membership in the Military Officers of America Association. Felix has had some food allergy and GI inflammatory problems since last Fall and has had to be seen both by our regular veterinarian and some emergency veterinarians as well. We have submitted the respective claims to Pets Best and have been satisfied with the resultant decisions. Thank you, Pets Best !"
5

out of 5

VETERINARIAN: Yancey pet clinic

POSTED: | BY: Breann Arnold

My babies

My cats r like my kids so when my workplace offered pet insurance I jumped on it!! It is a little pricey but worth it. I issued my claim and they got back to me with my payment within a week
1

out of 5

POSTED: | BY: Margot Hill

I’m very disappointed in PetsBest

I’m very disappointed in PetsBest. I’ve been a loyal customer that insures 3 dogs and a cat with them for many years, and they denied a claim -a big one of course-$3,500!- that I spent on my 11 year old dog that had an extremely bad infection in her mouth and needed teeth pulled. My vet backed me up with the call he made - and because my regular dental care that I pay for fully was 14 months prior, and not 13 mos. I ate the whole bill! I even called them before bringing them in for what was privy’s broken tooth that needed to be pulled and they assured me it would be covered. It wasn’t. I’m very angry with them, and I’ve sent them many new customers over the years. No loyalty to customers here, and I’m looking for a new insurance company that appreciates their customers.
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5

out of 5

POSTED: | BY: Bryan McKenna

I took my dog to the vet for a shoulder…

I took my dog to the vet for a shoulder injury, they viewed and paid my claim promptly. Very good job. Thank you.
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5

out of 5

VETERINARIAN: Royle Veterinary Clinic

POSTED: | BY: Donna Rogers

Pets Best

I'm so happy with Pets Best!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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