Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,149

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Kathleen C.

We Submitted Our First Claim On T...

We submitted our first claim on this insurance due to a neck injury suffered by our standard longhair dachshund. This claim was for the initial visit to the animal emergency room. From the day we filed to the day the money was deposited in our bank account was only 9 days. Thank you!!!
5

out of 5

POSTED: | BY: Valerie J.

Everyone Handled Luna'S Illness A...

Everyone handled Luna's illness and her eventual passing with the utmost professionalism and compassion. It was a devastating and traumatic blow for us and I am so glad that there was no drama or second-guessing of the claims submitted, as I don't think i would have been prepared to relive/revisit such a devastating experience. I will definitely consider a policy if/when we decide to rescue another fur baby - all the best - Val.
5

out of 5

POSTED: | BY: Lindsay

Great customer experience

Pets Best is easy! The website is user friendly, filing claims is easy, and payment is timely and deposited directly into my bank account. I love all the options they provide to get in touch. No one has time to wait on hold these days. I can email or chat about my needs. Chat response time is instantaneous. I was able to update my credit card information via chat! How awesome is that! LOVE PETS BEST!!!
5

out of 5

POSTED: | BY: Dorothy Hewitt

The company is wonderful

The company is wonderful, helpful, very friendly customer service. Keep up the great job.
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5

out of 5

POSTED: | BY: Jan A.

This Being My First Claim With Pe...

This being my first claim with Pests Best, I was pleasantly surprised at how easy it was to file a claim. In the past I've had other pet insurance and there always seemed to be a problem with "coding" the claim. With Pet Best this isn't an issue. I was also pleased at how quickly the claim was handled.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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