Pets Best | Pet Insurance Review

We paid $60 a month for what turned out to be completely worthless insurance. When we rescued our dog—literally off the street after someone abandoned her—we did it out of compassion and the hope that we could give her a better life. We signed her up for Pets Best thinking we’d have some support for her medical care, but when it came time to file claims related to her heartworms, they denied everything. Their reason? They claimed it was a pre-existing condition and that we were somehow aware of it before we got her insured. That is blatantly untrue. We rescued her, with no medical history, no background—just a dog in desperate need of help. Pets Best showed no compassion, no common sense, and no intention of doing what insurance is supposed to do: help people care for their pets. This company is more interested in taking your money than actually providing support when it matters. Don't waste your time, and definitely don't waste your money. If you're trying to help a rescue animal like we were, look elsewhere—this company will leave you hanging.

I am no sure if I am reviewing the Pet Oncologist or the Pets Best Insurance company. Either way, they are both providing outstanding customer service and patient care

I took my new kitten to my vet for an initial wellness visit. He got his first vaccines, some dewormer and a health check. My bill was $218. I submitted a claim for Wellness Coverage the next day by simply uploading the receipt from my vet's office into the Pets Best app. The next day my claim was approved and I received a check for $200 a couple of days later! Thank you for the seamless processing and easy claims submission process!! The insurance policy terms are also clearly and simply stated, no confusing jargon to sift through. 10/10 would recommend Pets Best for any pet 🩶

I’m sharing this review in hopes of sparing another pet owner from the difficult experience we had while filing a claim with Pets Best Insurance. Our dog, Luna, has a pre-existing condition (seizures), which we fully disclosed to Pets Best before obtaining coverage. Recently, Luna experienced a water submersion incident that caused respiratory distress. She was treated by both our primary veterinarian and an emergency veterinary hospital. Pets Best covered the initial visit that morning, but denied coverage for the emergency hospital visit later that same day — the more significant portion of the expense. Their justification was that Luna’s fall into the pool was caused by a seizure, a pre-existing condition, despite there being no clinical evidence of a seizure. In fact, the emergency veterinarian who treated Luna provided a written statement confirming that nothing indicated she had experienced one. Unfortunately, Pets Best chose to disregard that professional assessment and instead based their denial on a speculative comment my wife and I made, acknowledging Luna’s medical history and uncertainty about whether a seizure could have played a role. In other words, Pets Best chose to rely on hearsay over the documented medical findings of a licensed veterinarian. We understand that insurance companies must evaluate claims carefully, but this decision felt both unfair and deeply disappointing. From a business perspective, it’s also puzzling — had they covered this claim, they likely would have recouped the cost through our premiums within a year. At the end of the day, we’re simply devoted pet parents advocating for our girl, who can’t speak for herself. Pets Best presents itself as a company that supports and protects pets and their families, but our experience suggests otherwise. I encourage anyone considering this company to do thorough research and find an insurer that truly prioritizes the well-being of your pets as much as you do.