Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,160

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Myles Polger

ABSOLUTE JOKE

ABSOLUTE JOKE - AVOID AT ALL COSTS Denied my claim because my dog's allergies that we just were deemed a “pre-existing condition”despite us rescuing him a few months ago. Total BS, cancelled my plan on the spot.
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5

out of 5

POSTED: | BY: Rosie

Great customer services

Great customer services. Quick processing of claims. I’ve been with Pets Best for a few years and highly recommend.
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1

out of 5

POSTED: | BY: Lc

Pets Best Illegally Denying Claims - FRAUD

Pets Best denied my claim for my dogs chemotherapy treatment. They have covered all past claims for his treatment and this is not considered a pre-existing condition. I have an unlimited reimbursement amount. They've been covering it up until now and then denied it for "take home prescription medication" are you kidding me???? Can this company read? The claim I submitted clearly shows my bill as in house chemotherapy that was performed in a hospital. What kind of company can't even tell that chemotherapy IV treatment is not done at home as a prescription, this is basic medical knowledge. Pets Best is SCAMMING me and ILLEGALLY denying my claims!!!!!
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5

out of 5

VETERINARIAN: Veterinary Emergency Care

POSTED: | BY: Dreama Lyons

Panicked Mama

My boy Louis had a vaccine on Saturday and woke up Sunday vomiting, several times. I freaked out, thinking it may have been a reaction to his vaccine. I rushed him to the ER Vet..they took such good care of him and me while we were there. It turned out to me nothing other than an upset tummy but having Pets Best Insurance allowed me to take him in without the fear of a costly vet bill. So thankful that I signed Louis up when he was just a pup. They also covered his care after he broke his leg at daycare. In my opinion THE BEST!!
5

out of 5

POSTED: | BY: TINA CLARKE

Easy Peasy! I love Pet's Best!

Pet's Best is affordable and so easy to deal with! The claims process is easy and fair! Buddy and I thank you!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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