Pets Best | Pet Insurance Review

This is the first time I've purchased pet insurance and I'm SO IMPRESSED with Pets Best. Thank you for your easy claims process and your constant communication. I had two claims for wellness visits for our newly rescued pups. Thank you so much for your services! Sincerely, Deborah Smith

Frida had an intermittent limp so I had her examined and x-rayed by my regular vet and, when she couldn't determine the cause, by an orthopedic specialist to whom I was referred. He couldn't elicit any pain response or detect any obvious abnormality at the time, so a watch-and-wait approach was advised. Pets Best was quick to apply the relevant charges to my policy deductible as soon as I emailed them scanned copies of the invoices.

My dog has cancer and having pets best was the one of the best decision I took

My french bulldog Charlie throughout all 4 years of his little life has had numerous illnesses. This past January 2019 he was diagnosed with a UTI (very rare for male dogs but that’s our luck) so after receiving treatment I decided to obtain pet insurance. This past February 209 I joined Pets Best insurance, their rates were the most reasonable and the deductible wasn’t absolutely outrageous. A few weeks later after obtaining the insurance Charlie was diagnosed with another UTI. I submitted multiple claims as we’ve had multiple revisits for check ups, urine testing, ultrasound, the works. I received notification that NONE of the services would be covered and NONE would go towards my deductible for my plan because it’s all being considered a “pre-existing” condition. I treated his UTI in January based off the antibiotics prescribed by my vet and his symptoms were completely gone when I joined the company’s policy. The policy didn’t go into effect for 7 days after obtaining and we were WELL beyond the 7 days. So for all you pet parents out there thinking about getting insurance; DO NOT go with Pets Best. I feel trapped now because anything we are currently doing for him won’t be covered by another company.

I had another company who made it very hard to get answers on submitted claims. You guys send me an explanation of benefits within a day or 2. Love the service!