Pets Best | Pet Insurance Review

I was a client of Pets Best for 3 months and cancelled my policy after they repeatedly denied my first claim. They do very little in the way of evaluating the merit of a claim. They did a cursory review of the original documents, refused to consider any explanation I offered and then refused to contact my vet for additional information. After I collected additional documentation supporting the claim they refused to accept my vet's statements. I again asked them to contact my vet and was told they do not have the staff investigate claims. In my opinion their priority is collecting premiums and not paying claims.

I had been with another insurance company and then switched to Pets Best. Not only did they offer a better policy, but whenever I called to check on a claim (which was always handled quickly and easily), their staff was sensitive to my feelings about my dog and always gave me the impression that they were concerned about pets first and business second. When it came time to cancel Fred's policy after he passed away, it was done with no protests and I was so grateful for the expression of sympathy. If I were to get pet insurance again, I would choose Pets Best.

I know it seems funny for a veterinarian to insure her own pets, right? But I have 9 animals on Pets Best Insurance right now. With this many animals, somebody is always getting into trouble. Pets Best has covered my claims - and so far - the money I have been reimbursed - has more than paid for my premiums - even in just wellness benefits. I can't tell you how many people come in to our animal hospital with a sick pet, and can't afford the treatment or surgery they need. With this insurance - most people could afford to treat their pets. For me, I have peace of mind, and know that if I am out of town, they can go to the specialist of my choice to get the best in care - without killing my pocket book. Their plans are easy to understand - meet the deductible - then they reimburse 80% of covered things. There is no age limit, so even my senior dogs were able to be covered, and I fully expect to have a big bill associated with the "end of life" circumstances that I am sure to face, all too soon. I saw several other insurance plans - as a veterinarian - and they were very confusing - even to a vet! I can't imagine a regular pet owner being able to figure out what is covered or not. I am really pleased that if my pets need a specialist, either for a surgery or medical reason - I don't have to be worried about the costs.

I have a dog who had to have several surgeries on her leg. I made many trips to the surgery center and may phone calls to Pets Best. Every time I had to call, I've always received excellent customer care. My claims have been handled fast and very professionally. And the most important thing is that the checks came in the mail quickly! I tell all my friends about this insurance and how important it is not to be without it. For a few dollars a month, you can save thousands!!!!! That is what happened to me. You can be the most careful pet owner, accidents happen and you never know when.

I've used VPI in the past and found that Pets Best is much faster in responding to claims that I fax. The cover a fairly good amount of cost, I would like it if they did cover heartworm prevention though.