Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,145

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: R. Silberman

Good insurance company

They are very efficient in handling claims. When I asked for an appeal it was done quickly. My only complaint is the rates keep going up every year…now it’s almost as expensive as my insurance!
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1

out of 5

POSTED: | BY: Celina Lozano

Don't get stuck with this insurance…

Don't get stuck with this insurance like I did. If you're going to get insurance for your pet, make sure that your annual max is unlimited, all the veterinarian services only get more expensive every year and there is no way you can change your annual limits or change your insurance company without changing the plan, and that means that anything your pet is seen before will be considered preexisting, even if you think it won't, insurance will find a way to not cover the claim. Pets Best always takes a long time to resolve a claim and they often don't want to cover it because it's pre-existing or something else. Also, they increase the premiums often and there is no way you can also increase your annual limit, you end up paying more for insurance every year and they'll cover less of the expenses.
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5

out of 5

POSTED: | BY: terri pritchard

Communication is always rapid and…

Communication is always rapid and concise Incredible ease of submitting a claim. Can do it in under one minute. Can always count on timely payouts
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5

out of 5

VETERINARIAN: VCA Animal Hospitals

POSTED: | BY: Debbie Miga

Pets Best is REALLY The Very Best Pet Insurance!

Pets Best helped make a very difficult time so much easier for me after my kitty was diagnosed with FIP! I was able to give Pacino the best treatment because of how quickly they paid the claims! Thank you Pets Best!
5

out of 5

POSTED: | BY: LYNDA TALKE

I have Pets Best pet insurance for my…

I have Pets Best pet insurance for my dog Chico and cat Simon. I have had to use it for both pets. Each time I submitted a claim it was processed super quick"within a couple of days " I have the check auto deposited and within a week or less it's in my bank account. It gives me peace of mind having insurance. My pets are my world and I'm so glad I made the decision to get Pets Best. You hope that you never have to use it but, if you need it you have it and can give your fur baby the care they need.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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