Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,149

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Raylen

Best Investment if you have a pet!!

They cover about 90% of your bills. It has saved me so much. My dog had to have an ACL repair and they covers 95% of it. 2 months later he had to under go the same surgery due to complications and they covered 95% of that as well. Pet insurance is the best investment you can make and I recommend Petsbest.
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4

out of 5

POSTED: | BY: Christopher B

1st time Having Pet insurance

I’ve had Pets Best insurance for about 2 weeks.It was very easy to apply and took about 5 minutes.The Person I spoke with was very informative and never Pushed or tried a “Hard Sell”.The Rate was competitive(Around 60.00 a month) I have filed 3 claims,1 for the initial exam and 2nd distemper shot,A Fecal test and 3rd claim was for the deworming medication.The costs were 130.00,30.50 & 22.50.So far I haven’t heard back yet(5 Days since submitting).I know the Medication isn’t on the approved list but I’m hoping they at least cover part of the Checkup. I will write another review after I hear back.Everything was easy to submit and hopefully I’ll get some type of reimbursement. It’s just nice to have coverage for my furry family member if (God Forbid) anything serious ever happened.
5

out of 5

POSTED: | BY: Tammy Hakenson

Pets Best is the BEST!

I am so grateful to Pets Best insurance for giving me peace of mind through a very difficult time. My dog was diagnosed with lymphoma in April and the cost for treatment is substantial. I recently lost my husband and he was the sole provider for our family and I honestly did't know how I would be able to pay the vet bills. The claims process is very easy and the coverage you offer is exceptional. I am extremely thankful that I can concentrate on taking care of my beloved boy instead of worrying how I am going to pay for his treatments. I will continue to refer you to as many people as I can. Thank you!!
4

out of 5

POSTED: | BY: wendy kalish

Pets best is a must if you have pets…

Pets best is a must if you have pets getting older. I think they are fair in the reimbursement criteria. I do not have any other company to compare Pets best to but they have been reasonable and fair.
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1

out of 5

POSTED: | BY: Julie C

Worse than useless

This "insurance" is a rip-off and a scam. Out of six claims, ALL have been denied, even for things that are obviously covered in their policy. The decision takes weeks or months to received. It's impossible to speak to a representative. A waste of money and time.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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