Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,160

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Gina Felice

Top Rated Experience

Our highly energetic puppy Balto suddenly got very sick and began throwing up everyday. After seeing he threw up blood, we immediately rushed him into the ER-VET where they ran a series of blood tests and diagnostics then put him on medication. After the 10 days he was still vomiting, so he needed an ultrasound. Luckily - It turned out to be something he ate in the yard and wasn't anything serious. He is live and well today. On top of the stress of worrying, we faced large unexpected vet bills each time. Pets Best reimbursed us 90% of the fees in just a matter of weeks. It was a wonderful, top rated experience. It was so easy to file a claim off my own phone and received full reimbursement in direct deposit in no time. I'm so grateful for having this insurance to cover our fees - Thank you Pets Best for taking great care of us! 5 Star Rating!
5

out of 5

POSTED: | BY: Anna G.

Fast and adequate explanations

Fast and adequate explanations
1

out of 5

POSTED: | BY: DON NICELY

Pet Best makes determinations before all medical facts are known

See the Review I filled out during survey.... no good results. Vet can't make clear and Accurate medical decision's because dog moves to much broken teeth MAY BE at issue and ear problem MAY be also present maybe dog bite on to rock...
5

out of 5

POSTED: | BY: Sonia Kingsley

Satisfied costumer…

I have been a costumer for a few months and I’m completely satisfied with my experience with PetsBest. I’m so happy that I choose this pet insurance. I highly recommended it.
1

out of 5

POSTED: | BY: Rita Bratkkus

Very bad, shady business

I enrolled my ShiTzu at 7 weeks old. All 6, except one, claim have been rejected due to prior conditions. How could this be? Now 7 months old, would have I waited that long to treat him for any health reason? Furthermore, you cannot reach anyone by phone. These people are crocks, think careful before wasting your money with these people.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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