5
out of 5
POSTED: | BY: Lisa Gilmore
Great company to work with, very timely with processing
I am glad I chose pets best, they are very timely with their processing and they have great customer service.
4.9
out of 5
Number of reviews 14,162
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1
out of 5
POSTED: | BY: Shannon White
I was on hold for 1hour and 10 mins
I was on hold for 1hour and 10 mins. The lady answered and put me on hold again for about 10mins and call dropped. I went on chat 3 times and nothing. I called again and someone answered and I explained I was on hold for 1hr 20 min so she said ok let me have someone help you. I dont want to put you on hold again. On hold. I asked to speak to supervisor. Reply no supervisor in. I called back and was on hold for 1hr and 36 more mins and the lady never returned. You would think I would be mad. Well guess what I worked for the US GOVT for 22yrs and know how not to act when on hold. I am nice about it and it still doesn't work. The offer multiplet discount BUT if you policy is with a different underwwrighter. Your out of luck. We have 5 cats insured with pets best. It really sucks now.
1
out of 5
POSTED: | BY: Krystal
Not good
Have not had a good experience with them since I enrolled. Also, waiting times for CS are ridiculous and have been this way for a very long time.
5
out of 5
POSTED: | BY: Josh Singer
Appreciative for coverage and communication!
PetsBest has been in our family for about 6 years now. It's the type of thing that of course you wish you never HAVE to use, but in the cases when the coverage is needed, you are given peace of mind. I think that the website experience is streamlined and clear and I think that the communication once a claim is submitted is impressive. I appreciate the coverage and reimbursement levels that my plan has afforded me and I am grateful to know that some of the costs associated with my pet's treatment have been reimbursed to me to help offset some of the expense. Thanks, PetsBest!
1
out of 5
POSTED: | BY: Georgie Kaurich
They Take Your Money and Do Not Pay Claims
I had initially referred all my friends to PetsBest because it seemed like they really cared and were so affordable. They found every excuse to not pay out any claim when I was too stressed with my dogs injury to deal with the drama of this company. I insured 3 dogs and they took my money and didn’t care at all about the animals. I will review everywhere I can to warn people who care about their animals to never trust this company.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Disclosures
Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.
Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.