Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,139

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Ashley Dalton

There are better companies out there

I got the wellness plan for the dental cleaning coverage, which is really the only way paying the monthly premium makes sense. The denied my claim, despite the fact that it's covered, claiming that because there was a 25$ extraction it wasn't included in wellness. This wasn't mentioned anywhere in my policy. I never had this issue with lemonade.
5

out of 5

POSTED: | BY: Evelyn

Pets BEST - for sure !

It's not called Pets Best for nothing.......this is the first pet insurance we have had, though we have had lots of animals up to now. I was a little nervous signing up, paying the premium and wondering if it would be work it but I have to say that I am really glad I did, Pet's Best customer service is absolutely FANTASTIC ! Also I love the ability to speak to a vet / vet tech via WhiskerDocs, re any issues I need to discuss about my pup. That is a big plus for me too. Thank you!
3

out of 5

POSTED: | BY: Charla Lee

Processing claims takes too long and…

Processing claims takes too long and depositing the reimbursement even longer. It's been five days since you said you were depositing my reimbursement. On the other hand, I do appreciate being able to customize my policy.
5

out of 5

VETERINARIAN: Gilbert Queen Creek Emergency Veterinarian & Pet Urgent Care

POSTED: | BY: Angela Ellis

Lightening Fast Claims Handling

Our dog had to have emergency surgery. All our claims were processed quickly, which was wonderful as we had to put a large amount on our credit card and were keeping our fingers crossed that the insurance payment would arrive before the card payment was due. It was received well in time, so many thanks to the team at Pets Best. I did add the vet's SOAP records to our dog's record with Pets Best, which may have made for easier processing of our claims. A big hats of to Pets Best!
5

out of 5

POSTED: | BY: Susan

Molly

She was recently diagnosed with Cushing syndrome following lab tests and ultrasound Was pleased to know that her meds are covered

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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