Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,139

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

VETERINARIAN: St Mina Animal Clinic

POSTED: | BY: Robert DiSimone

Pets Best Insurance

Pets Best insurance is the best and most affordable pet insurance we have used. I have 5 cats and two dogs. Sadly, it was 6 cats until this claim. Despite grieving our lost kitten, Pets Best made it easy to submit our claim and processed it quickly. The last thing we needed at this time was to fight with insurance over coverage. Thank you, Pets Best! We will continue to recommend you to our adopters from our cat rescue organization, Lucky Meows NYC!
5

out of 5

POSTED: | BY: Richard Fujita

Pets Best

Great service experience!
5

out of 5

POSTED: | BY: Elyse Yanoff

Always Efficient and Timely

Form is concise. Immediate response that claim was received. Check arrives within days. Love it!
5

out of 5

POSTED: | BY: Stephanie

Pets Best reviewed my claim in a timely…

Pets Best reviewed my claim in a timely manner. The reimbursement was fair and accurate. Thank you for the good service.I would strongly recommend them to other clients.
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5

out of 5

POSTED: | BY: Debi F

We had an excellent claims experience

We had an excellent claims experience! My dog had pancreatitis and the little guy was so sick. I authorized the vet to do anything and everything possible to help him feel better (we were fortunate enough to be able to simply hand over our CareCredit card during our emergency vet visit and did not worry too much about cost) A few days later, after he had started to feel better, I submitted our first claim to insurance not really knowing what to expect. I was so pleasantly surprised by the coverage (500 deductible with 90% coverage) plus the fast processing time! 3 days!! When friends and family reached out to ask how my pup was doing, I was so happy to report that he got the care he needed to help him feel better within a few days and.. we have the most amazing pet insurance! I think they’re going to check out Pets Best for their pets as well 🩵 I cannot thank you enough for the wonderful experience, Pets Best! Apollo and I are truly grateful 🩵
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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