Nationwide | Pet Insurance Review

This was the 4th call - the other 3 times we were told they would call back, and never did. Even on this call, it took 45 minutes to do 5-10 minutes of work. Not efficient at all.

The website was user friendly, but I applied just a few minutes ago, so I have no idea how good the company is, or how much I trust Peyton Manning.

So I saw all the reviews and I applied anyways some where good. Well Was I wrong! I have 3 cats and 2 dogs one was 9 at the time. Well when it came to renew the older Dog was going to be 10 years old and more money and that was ok but the last 2months before the date they should be taken the money out They took out more money then they should have. I asked them about the first time and they said nothing and the 2nd time they said I was sent a letter that before the big payments would start I would need to pay a deposit why I have been with you all for a year. I asked to cancel all 5 animal's I had with them....Talk about biting the hand that feeds you! No one asked if I would like to talk to a manager and I can only assume they wouldn't care as well.! Then I asked if the money would be put back in my account they said yes. Well Not there yet it was 3 days late I had to call back and they stated it takes 8 days for this to happen WTH they have no problem taken your money but can't give it back as fast as they can take it out that's CRAP! I have to say they are not flexible as well they don't care if you live check to check like the rest of the world! I'm going back to HEALTH PAWS I never had a problem with them! I think all insurance is a scam and to fill pockets for the big people but man when your pets get hurt they should be there! I have to say HEALTH PAWS was there for my older Dog I should of never left! I did leave because I was going to put the new cats on as well and Health Paws was a lot don't for get I live check to check with the rest of the world. So going back to them with the Dogs maybe I will fine a place for the cats and this time I will do my research well for them!

Nationwide will gladly take your money UNTIL your pet is 8 years old. Paid for the plan for 8 years, rates went up every year until I'm now paying $121.76 a month. Just got a letter ON JAN 1, 2025 of NON RENEWAL as of March 2025 and called them to find out why. Basically - telling me "It is what it is". They won't offer anything but an ACCIDENT Plan - no more Illness or Wellness Plan for my 8 yeas old who has a pre-existing eye condition (for two years - which nobody else will now cover.) So going forward - he'd have to get hit by a CAR for them to cover anything!!! So Nationwide basically takes your dog while their still young, takes your money and then when they're old enough to actually need it you get dropped. I AGREE WITH A PREVIOUS ENTRY - RUN AWAY FROM THIS RIP OFF COMPANY, THEY WILL DROP YOU WHEN YOU REALLY NEED IT.

Nationwide Pet Insurance has been a nightmare. I submitted all the required documents for my dog’s claims, but they claimed what I provided wasn’t enough. My dog was adopted from a rescue, so there’s no additional history I can give them—but they don’t seem to care. To make matters worse, they took over $1,000 from me, which they refuse to refund. Their customer service has been dismissive, and the whole process has been nothing but stressful. If you value your time, money, and your pet’s well-being, stay far away from this company!