4
out of 5
POSTED: | BY: Lexa
It is offensive when you write "glad we could help out with the cost of the visit", as I am paying premium rates for coverage.
The insurance is good and the reimbursement payments are timely. However, emails sent are highly offensive. My dog needed a flu vaccine because there was a flu epidemic in our area. I did not appreciate a follow up email hinting that she was not well. I also take offense at the idea that the insurance is "helping out". Wording is insensitive. I am paying for that "help" . Please be more mindful in future communications .