3
out of 5
POSTED: | BY: Julie
Claims dept could be more clear on denials
I submitted a claim and it was denied twice and it was because the bill I submitted said Estimate and not Invoice. It was the emergency vet service that helped me to figure it out while I feel that Nationwide's underwrite could easily have put a note in my correspondence specifically pointing out the problem instead of just sending a denial. For first-time claim submittals, a little more explanation would have gone a long way. My reimbursement was delayed a good two months because of this back and forth.