Nationwide | Pet Insurance Review

Sadly, this is was one of the worst experiences ive had with Nationwide pet care. I typically enjoy the user friendly interface, feel like the reimbursements come back in a good time. However this last experience has been dreadful. I send in 3 claims and with one, received feedback that detailed invoice was needed and needed to be sent again. I went in and attached all needed information and referenced claims, called 3 times on different days to follow up, tried to email multiple times, tried to speak to someone, anyone to make sure all needed information was there. No updates, kept getting the run around and no one was able to give me straight and direct information.

NW did a great job in immediately responding to our claim and covering a significant portion of our puppy's surgical procedures. This procedure was certainly unexpected and in the end saved his life. We're grateful for NW covering his surgery and how he's more than back to his old self, happy as can be. Additionally, it was great to receive follow-up emails from NW checking on Simba and showing ultimate care and concern for our dog.

We have had pet insurance with your company for both of our dogs. I love the low premium. Excellent customer service. Reimbursement of expenses incurred for our dogs has been a blessing. Without the insurance coverage we would be in deeper financial debt. The reimbursement time is reasonable. I love being able to have 24 hour access to my account too.

Have had this insurance since our dog was 8 weeks old. Recently having health issues in his older years & so glad insurance is there to defray costs and allows us to pay for the treatments he needs.

Everything is fine except claims processing time which seems to take close to a month.